B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
66%
66% -- consumers expecting support email response within 5 minutes for Consumers (2023)
In 2023, 66% of consumers expected to receive a response to customer support emails within five minutes or less.
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
66%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
HubSpot
Primary
Tier C
https://marketing.link/ru/chto-takoe-ltv-lifetime-value-klienta/ ↗
Source Article
Что такое LTV (Lifetime Value) клиента
ЧТО ТАКОЕ LTV (LIFETIME VALUE) КЛИЕНТА?
Чем дольше и эффективнее компания работает с каждым покупателем, тем меньше маркетинговых затрат нужно вкладывать для повышения прибыли. Это связано с анализом показателя LTV — пожизненной ценности клиента. Понимая, сколько средств приносит каждый заказчик за …
Original Research
HubSpot
· Original study ↗
Methodology
Quoted verbatim in the marketing.link article from HubSpot's 'How to Calculate Customer Lifetime Value (CLV) & Why It Matters' by Clint Fontanella; attributed to HubSpot data for 2023.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Consumers: 66% consumers expecting support email response within 5 minutes. Source: HubSpot (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hubspot-2023-consumers-support-email-response-5min
HTML Embed
<blockquote cite="https://lighthousedata.io/data/hubspot-2023-consumers-support-email-response-5min" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- consumers expecting support email response within 5 minutes for Consumers<br><small>Source: HubSpot (2023) · <a href="https://lighthousedata.io/data/hubspot-2023-consumers-support-email-response-5min" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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