B
Evidence Grade B
Graded
under review
Safe to Cite
Current
70%
70% -- customer problems solved digitally rate for HP (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
HP
Primary
Tier C
https://axisbits.com/blog/increasing-customer-retention-metrics-easier-you-think ↗
Source Article
Increasing customer retention metrics is easier than you think
Original Research
HP
· Original study ↗
Methodology
Range 70-80%; midpoint used. HP executive statement on Microsoft Dynamics 365 CRM implementation (originally 2017 decision)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
HP: 70% customer problems solved digitally rate. Source: HP (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hp-digital-problem-resolution-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/hp-digital-problem-resolution-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- customer problems solved digitally rate for HP<br><small>Source: HP (2026) · <a href="https://lighthousedata.io/data/hp-digital-problem-resolution-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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