B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
22%
22% -- share of bookings lost due to negative reviews for hotels (2025)
Hotels risk losing 22% of bookings due to negative reviews.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
22%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Hospitality Insights
Primary
Tier C
https://www.troof.ai/blog/customer-reviews-hospitality-industry/ ↗
Source Article
Power of Customer Reviews in Hospitality
Power of Customer Reviews in Hospitality
Explore how customer reviews influence the hospitality industry. Learn strategies to build trust and manage online reviews for enhanced guest experience.
On this page
Unlocking the Power of Customer Reviews in the Hospitality Industry
Think customer reviews d…
Original Research
Hospitality Insights
· Original study ↗
Methodology
Attributed to Hospitality Insights
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
hotels: 22% share of bookings lost due to negative reviews. Source: Hospitality Insights (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hotels-lose-bookings-negative-reviews
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<blockquote cite="https://lighthousedata.io/data/hotels-lose-bookings-negative-reviews" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>22%</strong> -- share of bookings lost due to negative reviews for hotels<br><small>Source: Hospitality Insights (2025) · <a href="https://lighthousedata.io/data/hotels-lose-bookings-negative-reviews" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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