B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
63%
63% -- call connection rate for US healthcare practices (2020)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
63%
Unit
Percentage
Data Vintage
2020
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Call Box
Primary
Tier A
https://callbox.com/connect-ebook?tacticid=6229 ↗
Source Article
Connect E-book | Call Box
In 2020, an average of only 63% of patients were able to connect to someone who could help them when calling a healthcare practice. This means a staggering 37% of patient callers slipped through the cracks before even speaking to a qualified staff member. What's worse, call connection is consistentl…
Original Research
Call Box
· Original study ↗
Methodology
Call Box analysis of phone metrics across thousands of healthcare practices; average patient call connection rate
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US healthcare practices: 63% call connection rate. Source: Call Box (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/healthcare-patient-call-connection-rate-2020
HTML Embed
<blockquote cite="https://lighthousedata.io/data/healthcare-patient-call-connection-rate-2020" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63%</strong> -- call connection rate for US healthcare practices<br><small>Source: Call Box (2020) · <a href="https://lighthousedata.io/data/healthcare-patient-call-connection-rate-2020" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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