B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
94%
94% -- ai query resolution accuracy for GPT-4 class models (2025)
GPT-4 class models achieve 94% accuracy on common customer service queries.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
94%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
McKinsey
Primary
Tier C
https://bizaigpt.com/blog/when-to-use-live-chat-ai ↗
Source Article
Live Chat AI Vs Live Agents
Original Research
McKinsey
· Original study ↗
Methodology
Cited to McKinsey 2025 study
Methodology documented
Segmentation
IndustryAI
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
GPT-4 class models: 94% ai query resolution accuracy. Source: McKinsey (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gpt4-query-accuracy-2025
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<blockquote cite="https://lighthousedata.io/data/gpt4-query-accuracy-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>94%</strong> -- ai query resolution accuracy for GPT-4 class models<br><small>Source: McKinsey (2025) · <a href="https://lighthousedata.io/data/gpt4-query-accuracy-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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