B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
74%
74% -- repeat purchase rate uplift for ecommerce stores with 1-hour support response (2026)
Stores that respond to support tickets within 1 hour have a 74% higher repeat purchase rate than stores taking 24+ hours.
- Relative uplift compared to stores taking 24+ hours to respond
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
74%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gorgias
Primary
Tier B
https://webmedic.com/customer-retention-cost-guide ↗
Source Article
Customer Retention vs Acquisition Cost | WebMedic
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Original Research
Gorgias
· Original study ↗
Methodology
Gorgias benchmark data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
ecommerce stores with 1-hour support response: 74% repeat purchase rate uplift. Source: Gorgias (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gorgias-response-time-repeat-rate
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<blockquote cite="https://lighthousedata.io/data/gorgias-response-time-repeat-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74%</strong> -- repeat purchase rate uplift for ecommerce stores with 1-hour support response<br><small>Source: Gorgias (2026) · <a href="https://lighthousedata.io/data/gorgias-response-time-repeat-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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