B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
20%
20% -- ticket resolution rate for Gorgias AI Agent (2026)
Independent reviews estimate the real-world ticket resolution rate for Gorgias AI Agent to be between 20% and 30% for most stores.
- Attributed to independent reviews rather than official benchmark data
- Reported as a range of 20-30%
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
alhena.ai
Primary
Tier C
https://alhena.ai/blog/alhena-vs-gorgias-automate-which-ai-cx-solution-is-right-for-your-brand/ ↗
Source Article
Alhena AI vs Gorgias: Which AI Drives More Ecommerce Revenue?
Original Research
alhena.ai
· Original study ↗
Methodology
Range 20-30%, midpoint extracted; attributed to unnamed independent reviews
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Gorgias AI Agent: 20% ticket resolution rate. Source: alhena.ai (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gorgias-real-world-resolution-20-30
HTML Embed
<blockquote cite="https://lighthousedata.io/data/gorgias-real-world-resolution-20-30" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- ticket resolution rate for Gorgias AI Agent<br><small>Source: alhena.ai (2026) · <a href="https://lighthousedata.io/data/gorgias-real-world-resolution-20-30" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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