B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
2
2 -- customer experience score for Gorgias (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
2
Unit
Score
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
78
Source
SaaStr
Primary
Tier A
https://www.saastr.com/acquiring-10000-smb-customers-solely-from-data-with-gorgias-ceo-romain-lapeyr… ↗
Source Article
Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre (Pod 527 + Video)
Scaling a business is difficult, and scaling a SaaS business can be even more of a challenge. However, there are practical methods you can use to acquire new customers, drive higher retention, and grow your company.
Gorgias CEO Romain Lapeyre has successfully scaled the Gorgias SMB customer base fro…
Original Research
SaaStr
· Original study ↗
Methodology
Customer experience score based on internal measurement.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
Gorgias: 2 customer experience score. Source: SaaStr (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gorgias-customer-experience-score-increase
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<blockquote cite="https://lighthousedata.io/data/gorgias-customer-experience-score-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>2</strong> -- customer experience score for Gorgias<br><small>Source: SaaStr (2023) · <a href="https://lighthousedata.io/data/gorgias-customer-experience-score-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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