B
Evidence Grade B
Graded
under review
Safe to Cite
Current
63%
63% -- average handle time reduction for Go Telecom (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
63%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Sprinklr
Primary
Tier B
https://www.sprinklr.com/resources/cxn-contact-center-efficiency/ ↗
Source Article
CXN Contact Center Efficiency
At the start of this year, Gartner predicted that 60% of customer service leaders are under pressure to adopt AI. Eight months later, leaders have realized the benefits of AI to extend beyond just cost savings. In the Middle East, businesses are encouraged by the initial successes of AI adoption.
Ou…
Original Research
Sprinklr
· Original study ↗
Methodology
Reduction achieved by adopting a 'channel-less' approach
Methodology documented
Segmentation
IndustryTelecommunications
Channelmulti-channel
Cite this stat
Plain Text
Go Telecom: 63% average handle time reduction. Source: Sprinklr (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/go-telecom-average-handle-time-reduction
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<blockquote cite="https://lighthousedata.io/data/go-telecom-average-handle-time-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63%</strong> -- average handle time reduction for Go Telecom<br><small>Source: Sprinklr (2026) · <a href="https://lighthousedata.io/data/go-telecom-average-handle-time-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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