C
Evidence Grade C
Use with Hedging
Recent
76%
76% -- customer satisfaction rate for Global Customers (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
76%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
60
Independence
30
Methodology
30
Freshness
95
Sources (2)
XM Institute
Primary
Tier C
https://backsy.ai/blog/how-to-ask-customer-feedback ↗
Source Article
You Think You Know How to Ask Customer Feedback? You Don't.
Also cited by
Qualtrics XM Institute
https://www.qualtrics.com/en-au/experience-management/research/sentiment-analysi…
2026-08-17
Original Research
XM Institute
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
Global Customers: 76% customer satisfaction rate. Source: XM Institute (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/global-satisfaction-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/global-satisfaction-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>76%</strong> -- customer satisfaction rate for Global Customers<br><small>Source: XM Institute (2025) · <a href="https://lighthousedata.io/data/global-satisfaction-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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