B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
35%
35% -- first contact resolution rate for Glassix platform (2026)
The Glassix platform delivers a 35% First Contact Resolution rate without human intervention.
- Without relying on human intervention
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Sources (3)
Glassix
Primary
Tier C
https://www.glassix.com/omnichannel ↗
Source Article
Omnichannel
Glassix orchestrates autonomous, AI-first experiences across voice and messaging, instantly resolving customer intent through a single, continuous conversation that flows effortlessly across every touchpoint: Text or Voice.
Watch a Product Tour Now!Customers don’t see channels; they see a single nee…
Also cited by
customerthink.com
https://customerthink.com/
2026-08-18
aws.amazon.com
https://aws.amazon.com/
2026-08-18
Original Research
Glassix
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
Glassix platform: 35% first contact resolution rate. Source: Glassix (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/glassix-fcr-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/glassix-fcr-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- first contact resolution rate for Glassix platform<br><small>Source: Glassix (2026) · <a href="https://lighthousedata.io/data/glassix-fcr-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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