B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
31%
31% -- share of retailers customer service unavailable weekends for top 100 online retailers in Germany (2023)
In 2023, 31% of the top 100 online retailers in Germany were not available for customer inquiries on weekends.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
31%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
100
Geography
DE
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
parcelLab and Salesupply
Primary
Tier A
https://www.salesupply.co.uk/blog/study-cost-pressure-impacts-post-purchase-service-of-ecommerce-top… ↗
Source Article
Study: Cost pressure impacts Post-Purchase service of ecommerce top 100 in Germany - Salesupply
– Unconditional free shipping is nearly extinct:
- 50% charges shipping cost under a minimum order value, 45% always charges cost
- Shipping cost between €4.00 to €5.99 are common
– Nearly 90% of top 100 etailers in Germany still offer free ecommerce returns
– Average delivery time in Germany is 2.7…
Original Research
parcelLab and Salesupply
· Original study ↗
Methodology
Customer service channel research by Salesupply
Methodology documented
Segmentation
IndustryRetail
Company SizeEnterprise
RegionDE
Channelcontent
Cite this stat
Plain Text
top 100 online retailers in Germany: 31% share of retailers customer service unavailable weekends. Source: parcelLab and Salesupply (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/germany-customer-service-weekend-unavailable-2023
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<blockquote cite="https://lighthousedata.io/data/germany-customer-service-weekend-unavailable-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31%</strong> -- share of retailers customer service unavailable weekends for top 100 online retailers in Germany<br><small>Source: parcelLab and Salesupply (2023) · <a href="https://lighthousedata.io/data/germany-customer-service-weekend-unavailable-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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