B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
10%
10% -- share of online stores with customer service available every day for German online stores (2023)
10% of interviewed German online stores have customer service available every day of the week.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
10%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
118
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesupply / Cross Border Magazine
Primary
Tier B
https://www.salesupply.co.uk/blog/conversion-optimisation-focus-on-customer-serviceopening-hours/ ↗
Source Article
Conversion Optimisation? Focus on customer serviceopening hours - Salesupply
Being successful in ecommerce is not easy, competition is intense, the cost of acquiring traffic is going through the roof and online shoppers have high expectations. Once shoppers are on your website the experience needs to be smooth and frictionless to get them to make a purchase. Online retailers…
Original Research
Salesupply / Cross Border Magazine
· Original study ↗
Methodology
Interview survey of 118 online stores in Germany
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
German online stores: 10% share of online stores with customer service available every day. Source: Salesupply / Cross Border Magazine (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/german-webshops-daily-service
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<blockquote cite="https://lighthousedata.io/data/german-webshops-daily-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10%</strong> -- share of online stores with customer service available every day for German online stores<br><small>Source: Salesupply / Cross Border Magazine (2023) · <a href="https://lighthousedata.io/data/german-webshops-daily-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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