B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
71%
71% -- generative ai customer service adoption next year for customer service leaders (2023)
71% of customer service leaders surveyed believe they will be somewhat likely to adopt generative AI tools in the next year.
- Belief / intent to adopt, specified as 'somewhat likely'
- Enthusiasm may not translate to actual adoption due to constraints or perceived risks
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
292
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
Source
Altman Solon
Primary
Tier A
https://www.altmansolon.com/insights/2023-enterprise-generative-ai ↗
Source Article
Enterprise Generative AI | Altman Solon
We are the world’s largest strategy consulting firm exclusively focused on telecommunications, media, and technology. Our global team delivers data-driven strategies and insights that help clients shape the future of telecommunications, media, and technology.
From interns to experienced hires, see h…
Original Research
Altman Solon
· Original study ↗
Methodology
Survey of senior executives
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
customer service leaders: 71% generative ai customer service adoption next year. Source: Altman Solon (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/generative-ai-customer-service-adoption-next-year
HTML Embed
<blockquote cite="https://lighthousedata.io/data/generative-ai-customer-service-adoption-next-year" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- generative ai customer service adoption next year for customer service leaders<br><small>Source: Altman Solon (2023) · <a href="https://lighthousedata.io/data/generative-ai-customer-service-adoption-next-year" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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