B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
14%
14% -- productivity increase for customer-support organization (2026)
Access to generative AI increased productivity by an average of 14% in a customer-support organization.
- larger gains observed among less-experienced workers
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
14%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
seerly.app
Primary
Tier C
https://seerly.app/blog/ai-search-skills-matrix-content-teams ↗
Source Article
The AI Search Skills Matrix: What Content Teams Need to Learn Before Publishing Faster
The AI Search Skills Matrix: What Content Teams Need to Learn Before Publishing Faster
AI can produce a usable first draft in minutes. That speed is valuable, but it can also create a costly illusion: that drafting was the bottleneck holding back organic growth. In practice, the difficult work begin…
Original Research
seerly.app
· Original study ↗
Methodology
Research study on a customer-support organization cited in article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer-support organization: 14% productivity increase. Source: seerly.app (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/genai-productivity-support-14pct
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<blockquote cite="https://lighthousedata.io/data/genai-productivity-support-14pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>14%</strong> -- productivity increase for customer-support organization<br><small>Source: seerly.app (2026) · <a href="https://lighthousedata.io/data/genai-productivity-support-14pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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