B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
85%
85% -- self service engagement share for customer engagement (2022)
Gartner predicts that in the near future, 85% of customer engagement will occur without human interaction.
- Forecast for the near future
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://mohi.to/en/blog/ai-in-e-commerce-how-is-artificial-intelligence-changing-the-online-sales-in… ↗
Source Article
AI in e-commerce. How is artificial intelligence changing the online sales industry? | mohi.to
Summarize with AI
According to Insider Intelligence, as of 2022, global e-commerce sales are expected to reach $5 trillion, and by 2024, $6 trillion. The question is, who will be the main beneficiary of this growth? Not likely the small stores, which rely on classic and increasingly less effective s…
Original Research
Gartner
· Original study ↗
Methodology
Gartner forecast cited without specific report
Methodology documented
Segmentation
IndustryeCommerce
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
customer engagement: 85% self service engagement share. Source: Gartner (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-self-service-engagement-85
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<blockquote cite="https://lighthousedata.io/data/gartner-self-service-engagement-85" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- self service engagement share for customer engagement<br><small>Source: Gartner (2022) · <a href="https://lighthousedata.io/data/gartner-self-service-engagement-85" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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