B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
44%
44% -- share exploring genai voicebots for customer-service leaders (2025)
44% of customer-service leaders were exploring GenAI voicebots in 2025.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://www.annotera.ai/blog/conversational-audio-annotation-voice-assistants-chatbots/ ↗
Source Article
Inside Conversational Audio Annotation: Training Data for Voice Assistants and Chatbots
Original Research
Gartner
· Original study ↗
Methodology
Gartner research cited by Annotera blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer-service leaders: 44% share exploring genai voicebots. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-genai-voicebots-exploring-2025
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<blockquote cite="https://lighthousedata.io/data/gartner-genai-voicebots-exploring-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- share exploring genai voicebots for customer-service leaders<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/gartner-genai-voicebots-exploring-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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