B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
38%
38% -- share of executives prioritizing generative ai investments for Executives (customer experience) (2023)
38% of executives prioritize Generative AI investments to enhance customer experience.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
38%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://nuacem.com/blogs/generative-ai-impact-on-elevating-customer-experience/ ↗
Source Article
Generative AI's Impact on Elevating Customer Experience
Introduction
In the rapidly evolving landscape of technology, one innovation stands out as a game-changer, promising to redefine the customer experience (CX) across industries – Generative AI. With its ability to create unique content independently, Generative AI is reshaping how businesses interact…
Original Research
Gartner
· Original study ↗
Methodology
Gartner poll cited by Nuacem blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Executives (customer experience): 38% share of executives prioritizing generative ai investments. Source: Gartner (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-executives-prioritize-genai-cx-investments
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<blockquote cite="https://lighthousedata.io/data/gartner-executives-prioritize-genai-cx-investments" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>38%</strong> -- share of executives prioritizing generative ai investments for Executives (customer experience)<br><small>Source: Gartner (2023) · <a href="https://lighthousedata.io/data/gartner-executives-prioritize-genai-cx-investments" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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