B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
85%
85% -- conversational ai pilot adoption rate for CX leaders (customer experience leaders) (2025)
According to Gartner, 85% of CX leaders are preparing or already running conversational AI-based pilot projects for 2025.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://atento.com/pb/insight/do-bpo-ao-bto-por-que-a-inteligencia-aumentada-e-a-chave-para-a-evoluc… ↗
Source Article
Atento no Do BPO ao BTO: por que a inteligência aumentada é a chave para a evolução do CX
Original Research
Gartner
· Original study ↗
Methodology
Cited by Atento attributing Gartner; CX leaders preparing or already executing conversational AI pilot projects for 2025; specific Gartner report not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX leaders (customer experience leaders): 85% conversational ai pilot adoption rate. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-cx-leaders-conversational-ai-pilots-2025
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<blockquote cite="https://lighthousedata.io/data/gartner-cx-leaders-conversational-ai-pilots-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- conversational ai pilot adoption rate for CX leaders (customer experience leaders)<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/gartner-cx-leaders-conversational-ai-pilots-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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