B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
31%
31% -- csos citing ai tool roi measurement difficulty as major challenge for Chief Sales Officers (CSOs) surveyed by Gartner (2026-05)
31% of 227 Chief Sales Officers (CSOs) surveyed by Gartner cited the difficulty of demonstrating ROI for AI-driven tools as a major challenge for their 2026 sales goals.
- Applies to AI-driven tools in general, not limited to AI agents
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
31%
Unit
Percentage
Data Vintage
2026-05
Entity
Sample Size
227
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
60
Freshness
95
Source
Gartner
Primary
Tier C
https://cross-com.jp/agentforce-observability/ ↗
Source Article
【2026年8月時点】Agentforce Observabilityとは？定着と精度を測る指標設計 - 合同会社クロスコム
役員会で「で、効果はどうなの」と聞かれたときに、手元にあったのが月間の会話数と前月比だけだった、という声を導入済みの企業の担当者からよく聞きます。エージェント自体は止まらずに動いており、処理した会話の本数も月ごとに増えているのに、社員が使いこなしているのか、それとも回答の精度が信用されていないのかまでは、その数字から読み取れないのではないでしょうか。
本記事では、Agentforceの効果を数値で説明するために先に決めておくべき指標と、その指標をAgentforce Observabilityでどう確認するのかを、2026年8月時点の仕様にもとづいて整理します。
- Agentforceの成果…
Original Research
Gartner
· Original study ↗
Methodology
Gartner survey published May 19, 2026; fieldwork conducted Aug-Sep 2025; covers AI-driven tools in general, explicitly not limited to AI agents; cited as a major challenge for 2026 sales goals
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Chief Sales Officers (CSOs) surveyed by Gartner: 31% csos citing ai tool roi measurement difficulty as major challenge. Source: Gartner (2026-05). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-csos-ai-tool-roi-challenge-2026
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<blockquote cite="https://lighthousedata.io/data/gartner-csos-ai-tool-roi-challenge-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31%</strong> -- csos citing ai tool roi measurement difficulty as major challenge for Chief Sales Officers (CSOs) surveyed by Gartner<br><small>Source: Gartner (2026-05) · <a href="https://lighthousedata.io/data/gartner-csos-ai-tool-roi-challenge-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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