B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
47%
47% -- chatbot adoption rate for organizations (customer support) (2025)
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
47%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://controlhippo.com/blog/ai/ai-chatbots-for-customer-service/ ↗
Source Article
A Complete Guide to AI Chatbots for Customer Service
With customer service, companies build trust, maintain loyalty, and stand out in a competitive market. However, with the ever-growing number of customer queries and the demand for quick, effective solutions, traditional methods of handling customer support often need to be revised.
So, what’s the so…
Original Research
Gartner
· Original study ↗
Methodology
Gartner prediction cited by ControlHippo; secondary source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
organizations (customer support): 47% chatbot adoption rate. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-chatbot-adoption-customer-support
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<blockquote cite="https://lighthousedata.io/data/gartner-chatbot-adoption-customer-support" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>47%</strong> -- chatbot adoption rate for organizations (customer support)<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/gartner-chatbot-adoption-customer-support" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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