B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
62%
62% -- share of consumers saying ai information wasted their time for consumers who used AI while shopping (2026)
62% of consumers who used AI while shopping for a recent purchase said the information provided ended up wasting their time.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
62%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://alternacx.com/blog/ai-shopping-assistants-customer-journey/ ↗
Source Article
AI Shopping Assistants and the New Customer Journey
Original Research
Gartner
· Original study ↗
Methodology
Gartner consumer research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers who used AI while shopping: 62% share of consumers saying ai information wasted their time. Source: Gartner (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-ai-shopping-time-waste-2026
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<blockquote cite="https://lighthousedata.io/data/gartner-ai-shopping-time-waste-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>62%</strong> -- share of consumers saying ai information wasted their time for consumers who used AI while shopping<br><small>Source: Gartner (2026) · <a href="https://lighthousedata.io/data/gartner-ai-shopping-time-waste-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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