B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
51%
51% -- revenue priority share for Service and support leaders (2026)
51% of service and support leaders prioritize increasing sales revenue.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
51%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://alhena.ai/blog/proactive-ai-engagement-gap-ecommerce/ ↗
Source Article
5.5x Engagement Gap: Proactive AI Crushes Passive Chatbots
Original Research
Gartner
· Original study ↗
Methodology
Attributed to Gartner study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Service and support leaders: 51% revenue priority share. Source: Gartner (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-51pct-support-leaders-revenue
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<blockquote cite="https://lighthousedata.io/data/gartner-51pct-support-leaders-revenue" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>51%</strong> -- revenue priority share for Service and support leaders<br><small>Source: Gartner (2026) · <a href="https://lighthousedata.io/data/gartner-51pct-support-leaders-revenue" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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