B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
46%
46% -- customer satisfaction rate for Service organizations with FTFR below 50% (2025)
Companies/service organizations with FTFR below 50% see customer satisfaction drop to 46%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
46%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Aberdeen Group
Primary
Tier C
https://www.getmoqa.com/post/what-is-first-time-fix-in-coffee-equipment-service-and-how-top-techs-na… ↗
Source Article
What Is First-Time Fix in Coffee Equipment Service? (And How Top Techs Nail It)
Discover why first-time fix is essential for coffee shops and how top technicians diagnose, prepare and repair equipment right on the first visit.
Moqa Team
November 18, 2025
When a coffee machine breaks down, the whole shop feels it. You can almost hear the panic from the bar … the line gets longer…
Original Research
Aberdeen Group
· Original study ↗
Methodology
Cited by Moqa from Aberdeen Group research
Methodology documented
Segmentation
IndustryService
Cite this stat
Plain Text
Service organizations with FTFR below 50%: 46% customer satisfaction rate. Source: Aberdeen Group (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ftfr-below-50-customer-satisfaction-46
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<blockquote cite="https://lighthousedata.io/data/ftfr-below-50-customer-satisfaction-46" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>46%</strong> -- customer satisfaction rate for Service organizations with FTFR below 50%<br><small>Source: Aberdeen Group (2025) · <a href="https://lighthousedata.io/data/ftfr-below-50-customer-satisfaction-46" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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