B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
87%
87% -- customer satisfaction rate for Service organizations with FTFR above 80% (2025)
Companies/service organizations with a First-Time Fix Rate (FTFR) above 80% experience an 87% customer satisfaction rate.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
87%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Aberdeen Group
Primary
Tier C
https://www.getmoqa.com/post/what-is-first-time-fix-in-coffee-equipment-service-and-how-top-techs-na… ↗
Source Article
What Is First-Time Fix in Coffee Equipment Service? (And How Top Techs Nail It)
Discover why first-time fix is essential for coffee shops and how top technicians diagnose, prepare and repair equipment right on the first visit.
Moqa Team
November 18, 2025
When a coffee machine breaks down, the whole shop feels it. You can almost hear the panic from the bar … the line gets longer…
Original Research
Aberdeen Group
· Original study ↗
Methodology
Cited by Moqa from Aberdeen Group field service research
Methodology documented
Segmentation
IndustryService
Cite this stat
Plain Text
Service organizations with FTFR above 80%: 87% customer satisfaction rate. Source: Aberdeen Group (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ftfr-above-80-customer-satisfaction-87
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ftfr-above-80-customer-satisfaction-87" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>87%</strong> -- customer satisfaction rate for Service organizations with FTFR above 80%<br><small>Source: Aberdeen Group (2025) · <a href="https://lighthousedata.io/data/ftfr-above-80-customer-satisfaction-87" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.