B
Evidence Grade B
Graded
under review
Safe to Cite
Current
13%
13% -- average handle time reduction for Tusker (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
13%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Source
Five9
Primary
Tier C
https://www.five9.com/blog/top-5-finalists-five9-new-era-cx-awards-most-trusted-expert ↗
Source Article
Top 5 Finalists for Five9 New Era of CX Awards: Most Trusted Expert
Top 5 Finalists for Five9 New Era of CX Awards: Most Trusted Expert
Five9’s New Era of CX Awards honors the most innovative companies redefining CX and AI in business. After receiving an impressive volume of entries, we’re excited to announce our top five finalists.
Every entrant showcases the excep…
Original Research
Five9
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
Tusker: 13% average handle time reduction. Source: Five9 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/five9-cx-awards-tusker-avg-handle-time-reduction
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<blockquote cite="https://lighthousedata.io/data/five9-cx-awards-tusker-avg-handle-time-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>13%</strong> -- average handle time reduction for Tusker<br><small>Source: Five9 (2026) · <a href="https://lighthousedata.io/data/five9-cx-awards-tusker-avg-handle-time-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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