B
Evidence Grade B
Graded
under review
Safe to Cite
Current
70%
70% -- first call resolution rate benchmark for call center industry (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
analytics-365.com
Primary
Tier C
https://www.analytics-365.com/blog/ultimate-guide-to-first-call-resolution-workflows/ ↗
Source Article
Ultimate Guide First Call Resolution Workflows
Original Research
analytics-365.com
· Original study ↗
Methodology
Range 70-79%; midpoint used. Secondary blog citing industry benchmark, original source not named.
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2026 (current) | 70% | |
| 2026 (current) | 68% | -2.9% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
call center industry: 70% first call resolution rate benchmark. Source: analytics-365.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/fcr-industry-benchmark-70-79
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<blockquote cite="https://lighthousedata.io/data/fcr-industry-benchmark-70-79" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- first call resolution rate benchmark for call center industry<br><small>Source: analytics-365.com (2026) · <a href="https://lighthousedata.io/data/fcr-industry-benchmark-70-79" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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