B
Evidence Grade B
Graded
under review
Safe to Cite
Current
68%
68% -- first call resolution rate benchmark for call center industry (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
68%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
31west.net
Primary
Tier C
https://www.31west.net/blog/75-customers-leave-company-dealing-unfriendly-customer-support/ ↗
Source Article
75% Customers Leave After Dealing With Bad Customer Support
Original Research
31west.net
· Original study ↗
Methodology
Industry benchmark standard for FCR
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2026 (current) | 70% | |
| 2026 (current) | 68% | -2.9% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
call center industry: 68% first call resolution rate benchmark. Source: 31west.net (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/fcr-benchmark-68
HTML Embed
<blockquote cite="https://lighthousedata.io/data/fcr-benchmark-68" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>68%</strong> -- first call resolution rate benchmark for call center industry<br><small>Source: 31west.net (2026) · <a href="https://lighthousedata.io/data/fcr-benchmark-68" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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