B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- contact likelihood increase for website visitors (2025)
Users are 80 percent more likely to contact a business when they can use a channel that they already use.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Entrepreneur.com
Primary
Tier C
https://chaty.app/blog/zendesk-chat-alternatives/ ↗
Source Article
Zendesk Chat Alternatives and Similar Chat Apps - Chaty
We understand that trusting any chat platform you come across online is difficult. After all, it’s a financial investment. That’s why companies are hesitant to switch between their tools.
Considering your concerns, we’ve put together a list of tools that can assist your company in making the switch …
Original Research
Entrepreneur.com
· Original study ↗
Methodology
Cited by Chaty blog as sourced from Entrepreneur.com; original methodology unknown
Methodology documented
Segmentation
IndustrySaaS
Company SizeSMB
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
website visitors: 80% contact likelihood increase. Source: Entrepreneur.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/familiar-channel-contact-likelihood-80pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/familiar-channel-contact-likelihood-80pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- contact likelihood increase for website visitors<br><small>Source: Entrepreneur.com (2025) · <a href="https://lighthousedata.io/data/familiar-channel-contact-likelihood-80pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.