B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
40%
40% -- employee turnover reduction for experiential organisations vs non-experiential organisations (2017)
Companies creating experiential organisations had 40% lower turnover compared to non-experiential organisations.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2017
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Jacob Morgan
Primary
Tier B
http://www.avvioreply.co.uk/news/when-customer-experience-meets-employee-experience/ ↗
Source Article
When CX Meets EX
Blog
By: Sam Oakley-Watson
Improving customer experience is a hot ticket: many companies today are overhauling their strategies and investing in new technologies and solutions, measuring many more touchpoints than ever before but what does this mean for employees?
The four ‘experiences’ defining the…
Original Research
Jacob Morgan
· Original study ↗
Methodology
Research from 'The Employee Experience Advantage' by Jacob Morgan
Methodology documented
Segmentation
Industrymarketing
Cite this stat
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experiential organisations vs non-experiential organisations: 40% employee turnover reduction. Source: Jacob Morgan (2017). Via Lighthouse Intelligence -- https://lighthousedata.io/data/experiential-orgs-turnover-40pct-lower
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<blockquote cite="https://lighthousedata.io/data/experiential-orgs-turnover-40pct-lower" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- employee turnover reduction for experiential organisations vs non-experiential organisations<br><small>Source: Jacob Morgan (2017) · <a href="https://lighthousedata.io/data/experiential-orgs-turnover-40pct-lower" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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