B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
70%
70% -- consumers feeling experience worse without humans for US/UK/Canada consumers (2026-05)
70% of consumers in the US, UK, and Canada feel the overall customer service experience would be worse if humans were removed in favor of AI.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2026-05
Entity
Sample Size
6,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
AnswerConnect/OnePoll
Primary
Tier A
https://www.answerconnect.com/blog/business-tips/45-ai-customer-experience-statistics/ ↗
Source Article
45 AI Customer Experience Statistics 2026: Trust, Loyalty, Human Connection
Original Research
AnswerConnect/OnePoll
· Original study ↗
Methodology
OnePoll survey of 6,000 adults across US, UK, Canada
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US/UK/Canada consumers: 70% consumers feeling experience worse without humans. Source: AnswerConnect/OnePoll (2026-05). Via Lighthouse Intelligence -- https://lighthousedata.io/data/experience-worse-humans-removed-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/experience-worse-humans-removed-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- consumers feeling experience worse without humans for US/UK/Canada consumers<br><small>Source: AnswerConnect/OnePoll (2026-05) · <a href="https://lighthousedata.io/data/experience-worse-humans-removed-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.