B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
20%
20% -- live answer effectiveness uplift for automated patient phone calls (2026)
Calls placed between 5:00 p.m. and 8:00 p.m. are 20% more effective at reaching a live person than calls placed earlier in the day.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
1,100,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
TeleVox
Primary
Tier B
http://www.televox.com/hospital-enterprise/achieving-live-answers/ ↗
Source Article
Achieving Live Answersin Phone Calling Campaigns
Original Research
TeleVox
· Original study ↗
Methodology
Analysis of 1.1 million automated phone calls by TeleVox
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
automated patient phone calls: 20% live answer effectiveness uplift. Source: TeleVox (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/evening-calls-live-answer-effectiveness
HTML Embed
<blockquote cite="https://lighthousedata.io/data/evening-calls-live-answer-effectiveness" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- live answer effectiveness uplift for automated patient phone calls<br><small>Source: TeleVox (2026) · <a href="https://lighthousedata.io/data/evening-calls-live-answer-effectiveness" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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