B
Evidence Grade B
Graded
under review
Safe to Cite
Current
52%
52% -- customer service email response expectation within one day for customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
52%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Toister Solutions
Primary
Tier C
https://www.arise.com/resources/blog/the-pulse-of-customer-experience-is-customer-operations ↗
Source Article
The Pulse of Customer Experience is Customer Operations | Blog
Original Research
Toister Solutions
· Original study ↗
Methodology
Cited from Toister Solutions research; survey details not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 52% customer service email response expectation within one day. Source: Toister Solutions (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/email-response-expectation-1-day
HTML Embed
<blockquote cite="https://lighthousedata.io/data/email-response-expectation-1-day" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>52%</strong> -- customer service email response expectation within one day for customers<br><small>Source: Toister Solutions (2026) · <a href="https://lighthousedata.io/data/email-response-expectation-1-day" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.