B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
31%
31% -- share of email queries taking more than five days to resolve for UK contact centres (2022)
In 2022, 31% of email queries in UK contact centres took more than five days to reach resolution.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
31%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
ContactBabel
Primary
Tier B
https://odigo.com/blog/email-is-evolving-and-automating-with-ai/ ↗
Source Article
How is email evolving and becoming more automated?
Email has long been a cornerstone of customer service communication. Popularised early in the rise of the internet, it is one of the few channels that operates across a shared protocol among providers. Today, nearly everyone has at least one email address, often more. Like other communication channe…
Original Research
ContactBabel
· Original study ↗
Methodology
ContactBabel 2024 report citing 2022 data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK contact centres: 31% share of email queries taking more than five days to resolve. Source: ContactBabel (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/email-resolution-over-five-days-2022
HTML Embed
<blockquote cite="https://lighthousedata.io/data/email-resolution-over-five-days-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31%</strong> -- share of email queries taking more than five days to resolve for UK contact centres<br><small>Source: ContactBabel (2022) · <a href="https://lighthousedata.io/data/email-resolution-over-five-days-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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