B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

11%

11% -- preference for email contact for Polish consumers (2022-10)

Name: Preference For Email Contact Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-25

2022-10 · Armatis

11% of Polish consumers indicated email as their favorite contact method in customer service.

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Attribution: Armatis View source

Lighthouse Research Team

Last verified: 2026-09-25 · How we verify data →

Source verified Evidence graded

Value

11%

Unit

Percentage

Data Vintage

2022-10

Entity

Polish consumers

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Armatis Primary Tier C

https://www.prsolutions.pl/automatyzacja-w-contact-center-powoli-staje-sie-standardem/ ↗

Confidence: 48/100 Vintage: 2022-10 Channel: Deep Crawl

Source Article

Automatyzacja w contact center powoli staje się standardem - PR Solutions - Agencja Public Relations | Agencja PR Kraków

Dla firm contact center największymi wyzwaniami są kwestie rekrutacji i utrzymania pracowników, gwałtowny wzrost liczby obsługiwanych połączeń, a także wysokie i wciąż rosnące koszty.Automatyzacja to najlepsze rozwiązanie tych problemów, a na różnym etapie wdrażania rozwiązań w tym obszarze jest już…

Original Research

Armatis · Original study ↗

Methodology

Armatis Customer Experience Index survey

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

Polish consumers: 11% preference for email contact. Source: Armatis (2022-10). Via Lighthouse Intelligence -- https://lighthousedata.io/data/email-preference-poland-2022

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<blockquote cite="https://lighthousedata.io/data/email-preference-poland-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>11%</strong> -- preference for email contact for Polish consumers<br><small>Source: Armatis (2022-10) · <a href="https://lighthousedata.io/data/email-preference-poland-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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