C
Evidence Grade C
Graded
under review
Use with Hedging
Dated
61%
61% -- customer satisfaction rate for email (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (4)
eDigital
Primary
Tier B
http://customerthink.com/one-best-customer-service-channels-you-may-not-be-using/ ↗
Source Article
One of the Best Customer Service Channels You May Not Be Using
Some brands think it’s old school; others think its limited use might not warrant the human resources investment, but for customer satisfaction ratings, the numbers don’t lie.
Consumers who use live chat for service and support talk it up as one of the most satisfying support channels available toda…
Also cited by
2026-09-17
2026-09-15
Original Research
eDigital
· Original study ↗
Methodology
Source: eDigital Customer Service Benchmark report
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, with unverified sample sizes...
Plain Text
email: 61% customer satisfaction rate. Source: eDigital (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/email-customer-satisfaction-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/email-customer-satisfaction-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- customer satisfaction rate for email<br><small>Source: eDigital (2023) · <a href="https://lighthousedata.io/data/email-customer-satisfaction-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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