B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
65%
65% -- repeat support ticket share for E-commerce support tickets (2026)
Between 65% and 80% of support questions for an e-commerce site with 8,000 monthly tickets are repeat inquiries.
- Illustrative benchmark based on an e-commerce site handling 8,000 monthly tickets
- Source provides a range of 65% to 80%
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
65%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SeoKru
Primary
Tier B
https://www.seokru.com/ai-solutions/chatbot/ ↗
Source Article
AI Chatbot Solutions for Business
SEO Services
A chatbot that understands, not reads a menu
Answers from your real business data, closes inquiries on its own, and escalates only when needed. Multilingual.
Where chatbots actually move the needle
The four jobs an AI chatbot does for a business this year
Most chatbot projects fail beca…
Original Research
SeoKru
· Original study ↗
Methodology
Vendor-stated benchmark; midpoint extracted from range
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
E-commerce support tickets: 65% repeat support ticket share. Source: SeoKru (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ecommerce-repeat-ticket-share-65-80
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<blockquote cite="https://lighthousedata.io/data/ecommerce-repeat-ticket-share-65-80" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65%</strong> -- repeat support ticket share for E-commerce support tickets<br><small>Source: SeoKru (2026) · <a href="https://lighthousedata.io/data/ecommerce-repeat-ticket-share-65-80" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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