B
Evidence Grade B
Graded
under review
Safe to Cite
Current
30%
30% -- share of customer requests about products or services for e-commerce customer support requests (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Amio
Primary
Tier B
https://www.amio.io/blog/chatbot-for-e-commerce-benefits-and-use-cases ↗
Source Article
Chatbot for e-commerce: Benefits and use cases?
Original Research
Amio
· Original study ↗
Methodology
Vendor blog claim; range 30-50%, midpoint reported. No methodology stated.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
e-commerce customer support requests: 30% share of customer requests about products or services. Source: Amio (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ecommerce-chatbot-product-questions
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ecommerce-chatbot-product-questions" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- share of customer requests about products or services for e-commerce customer support requests<br><small>Source: Amio (2026) · <a href="https://lighthousedata.io/data/ecommerce-chatbot-product-questions" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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