B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
2 hours
2 hours -- average resolution time for top-performing eCommerce stores (2023)
The average resolution time of top-performing eCommerce stores is 1.67 hours.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
2 hours
Unit
Duration Hours
Data Vintage
2023
Entity
Sample Size
6,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Datapad
Primary
Tier B
https://datapad.io/blog/customer-service-kpis ↗
Source Article
14 Important Customer Service KPIs to Track For Better Understanding of Your Business
90% of Americans cite customer service as a prominent factor in deciding whether to do business with a company or not. Amused? So were we!
As of today, customer service is a $350 billion industry. It’s a fair number because retaining customers is better than acquiring new ones.
Thus, brands are pump…
Original Research
Datapad
· Original study ↗
Methodology
Datapad analysis of 6,000+ eCommerce stores
Methodology documented
Segmentation
IndustryeCommerce
Channelcontent
Cite this stat
Plain Text
top-performing eCommerce stores: 2 hours average resolution time. Source: Datapad (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ecommerce-avg-resolution-time-1-67hrs
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ecommerce-avg-resolution-time-1-67hrs" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>2 hours</strong> -- average resolution time for top-performing eCommerce stores<br><small>Source: Datapad (2023) · <a href="https://lighthousedata.io/data/ecommerce-avg-resolution-time-1-67hrs" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.