B
Evidence Grade B
Graded
under review
Safe to Cite
Current
58%
58% -- email response time reduction for Easyroommate (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
58%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
Source
Net Imperative
Primary
Tier A
https://www.netimperative.com/2013/05/20/case-study-easyroommate-reduces-customer-calls-by-75-with-e… ↗
Source Article
Case study: Easyroommate reduces customer calls by 75% with Eptica web self-service
Flatshare site Easyroommate transformed its customer experience and productivity by deploying Eptica’s multichannel customer service platform across its email and web channels. This case study shows how customer service calls have reduced by 75%, email handling time by 58% and First Contact Resoluti…
Original Research
Net Imperative
· Original study ↗
Methodology
Case study on Easyroommate's implementation of Eptica's platform
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
Easyroommate: 58% email response time reduction. Source: Net Imperative (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/easyroommate-email-response-time-reduction
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<blockquote cite="https://lighthousedata.io/data/easyroommate-email-response-time-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>58%</strong> -- email response time reduction for Easyroommate<br><small>Source: Net Imperative (2026) · <a href="https://lighthousedata.io/data/easyroommate-email-response-time-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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