B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
44%
44% -- share of webshops with customer service limited to weekdays 9am 5pm for 250 largest Dutch ecommerce stores (2023)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
250
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesupply
Primary
Tier B
https://www.salesupply.co.uk/blog/conversion-optimisation-focus-on-customer-serviceopening-hours/ ↗
Source Article
Conversion Optimisation? Focus on customer serviceopening hours - Salesupply
Being successful in ecommerce is not easy, competition is intense, the cost of acquiring traffic is going through the roof and online shoppers have high expectations. Once shoppers are on your website the experience needs to be smooth and frictionless to get them to make a purchase. Online retailers…
Original Research
Salesupply
· Original study ↗
Methodology
Mystery shopper survey by Salesupply
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
250 largest Dutch ecommerce stores: 44% share of webshops with customer service limited to weekdays 9am 5pm. Source: Salesupply (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/dutch-webshops-service-hours-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/dutch-webshops-service-hours-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- share of webshops with customer service limited to weekdays 9am 5pm for 250 largest Dutch ecommerce stores<br><small>Source: Salesupply (2023) · <a href="https://lighthousedata.io/data/dutch-webshops-service-hours-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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