B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
94%
94% -- customer review response rate for Driven Brands (2025)
Driven Brands achieved a 94% response rate for 50,000 monthly customer reviews after optimizing local SEO and reviews with Chatmeter.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
94%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
50,000
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Chatmeter
Primary
Tier B
https://go.chatmeter.com/brookshire-brothers-webinar ↗
Source Article
Local SEO for Retail Stores: Tips, Tools, and Strategies to Increase Sales
Forty-seven percent of customers say they’re more likely to buy from a retailer with a local presence. But when it comes time to shop, how do they discover the best options in their community? Local SEO positions your retail location in front of potential customers who start shopping online but may …
Original Research
Chatmeter
· Original study ↗
Methodology
Company case study: Chatmeter client result across 3,000+ locations, 50,000 monthly reviews
Methodology documented
Segmentation
IndustryRetail
Company SizeEnterprise
RegionNorth America
Channelmulti-channel
Cite this stat
Plain Text
Driven Brands: 94% customer review response rate. Source: Chatmeter (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/driven-brands-review-response-rate
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<blockquote cite="https://lighthousedata.io/data/driven-brands-review-response-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>94%</strong> -- customer review response rate for Driven Brands<br><small>Source: Chatmeter (2025) · <a href="https://lighthousedata.io/data/driven-brands-review-response-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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