B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
82%
82% -- share stopping or reducing support after negative experience for nonprofit donors (2025)
82% of respondents stopped or reduced their support following negative customer service experiences, with most never returning.
- Attributed to an unspecified customer service survey
Lighthouse Research Team
Last verified:
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Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Source Article
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Methodology
From a customer service survey cited by Benefactor Group
Methodology documented
Segmentation
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Plain Text
nonprofit donors: 82% share stopping or reducing support after negative experience. Source: (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/donors-stop-support-negative-experience
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<blockquote cite="https://lighthousedata.io/data/donors-stop-support-negative-experience" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- share stopping or reducing support after negative experience for nonprofit donors<br><small>Source: (2025) · <a href="https://lighthousedata.io/data/donors-stop-support-negative-experience" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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