B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
97%
97% -- customer ai adoption rate for Dialpad contact center customers (2026-03)
97% of Dialpad contact center customers were currently using AI as of March 2026.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
97%
Unit
Percentage
Data Vintage
2026-03
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Dialpad
Primary
Tier B
https://cxfoundation.com/news/dialpad-agentic-ai ↗
Source Article
Dialpad Announces Agentic AI Product Advancements
March 3, 2026 • 5 min read
Dialpad Announces Agentic AI Product Advancements
CX Analyst & Thought Leader
March 3, 2026
In advance of Enterprise Connect, Dialpad announced several advancements in the AI-powered business communications and agentic platform. Most notably, the advancements include histo…
Original Research
Dialpad
· Original study ↗
Methodology
Vendor-reported figure ('As of this writing') cited in CX Foundation coverage of Dialpad's agentic AI announcement
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Dialpad contact center customers: 97% customer ai adoption rate. Source: Dialpad (2026-03). Via Lighthouse Intelligence -- https://lighthousedata.io/data/dialpad-contact-center-customers-using-ai
HTML Embed
<blockquote cite="https://lighthousedata.io/data/dialpad-contact-center-customers-using-ai" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>97%</strong> -- customer ai adoption rate for Dialpad contact center customers<br><small>Source: Dialpad (2026-03) · <a href="https://lighthousedata.io/data/dialpad-contact-center-customers-using-ai" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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