B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
37%
37% -- ai adoption rate for organizations deploying AI across multiple support functions (2026)
37% of organizations have deployed some level of AI across multiple support functions.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
37%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
220
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Sources (2)
Deskpro
Primary
Tier A
https://www.customer-experience.live/post/beyond-the-ai-hype-how-to-safely-deploy-customer-support-a… ↗
Source Article
Beyond the AI hype: How to safely deploy customer support AI in regulated industries
Beyond the AI hype: How to safely deploy customer support AI in regulated industries
- Customer Experience Live
- Feb 19
- 4 min read
Based on the hype around AI, you’d think the majority of businesses are actively using AI in every part of their business and especially in their support operations. …
Also cited by
DisruptionHub
https://disruptionhub.com/how-ai-will-affect-businesses/
2026-09-18
Original Research
Deskpro
· Original study ↗
Methodology
Deskpro survey of support and IT leaders
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
organizations deploying AI across multiple support functions: 37% ai adoption rate. Source: Deskpro (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/deskpro-ai-adoption-survey-2026
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<blockquote cite="https://lighthousedata.io/data/deskpro-ai-adoption-survey-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>37%</strong> -- ai adoption rate for organizations deploying AI across multiple support functions<br><small>Source: Deskpro (2026) · <a href="https://lighthousedata.io/data/deskpro-ai-adoption-survey-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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