B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
59%
59% -- share citing data readiness as blocker for service leaders (2026)
59% of service leaders state that data readiness is a significant blocker for AI.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
59%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier B
https://www.biz2people.com/produtividade-performance/ai-agents/ ↗
Source Article
AI Agents in Customer Service: Is Your Business Ready?
AI agents in customer service have moved beyond trend status and become part of day-to-day operations for organisations seeking scale, personalisation, and efficiency. According to Salesforce, the use of AI agents in customer service organisations grew from 39% in 2025 to 66% in 2026.
This growth si…
Original Research
Salesforce
· Original study ↗
Methodology
Salesforce State of Service: AI Agents Edition report
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
service leaders: 59% share citing data readiness as blocker. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/data-readiness-blocker-leaders-2026
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<blockquote cite="https://lighthousedata.io/data/data-readiness-blocker-leaders-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>59%</strong> -- share citing data readiness as blocker for service leaders<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/data-readiness-blocker-leaders-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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