B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
70%
70% -- share of cx leaders identifying ai as crucial to operations for CX leaders (2026)
70% of CX leaders identify artificial intelligence as crucial to their operations within the next two years.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier C
https://www.assembled.com/page/customer-experience-automation-cxa ↗
Source Article
Customer experience automation (CXA): Improve CX & cut costs
Original Research
Deloitte
· Original study ↗
Methodology
Cited from a Deloitte survey; original methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX leaders: 70% share of cx leaders identifying ai as crucial to operations. Source: Deloitte (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-leaders-ai-crucial-operations
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<blockquote cite="https://lighthousedata.io/data/cx-leaders-ai-crucial-operations" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- share of cx leaders identifying ai as crucial to operations for CX leaders<br><small>Source: Deloitte (2026) · <a href="https://lighthousedata.io/data/cx-leaders-ai-crucial-operations" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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