B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
75%
75% -- share of cx leaders seeing ai as amplifying human intelligence for CX leaders (2025)
75% of CX leaders view AI as a tool that amplifies human intelligence rather than replacing it.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
75%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
600
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ControlHippo
Primary
Tier A
https://controlhippo.com/blog/ai/ai-vs-human-customer-support/ ↗
Source Article
AI vs. Human Customer Support: Striking the Right Balance In 2025
The integration of artificial intelligence (AI) in customer service has changed business operations.
This report presents original research conducted with 600 customer service professionals across industries. These are people who deal with customers directly every day. We found out what they had to …
Original Research
ControlHippo
· Original study ↗
Methodology
ControlHippo survey of 600 customer service professionals
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX leaders: 75% share of cx leaders seeing ai as amplifying human intelligence. Source: ControlHippo (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-leaders-ai-amplify-human-2025
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<blockquote cite="https://lighthousedata.io/data/cx-leaders-ai-amplify-human-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>75%</strong> -- share of cx leaders seeing ai as amplifying human intelligence for CX leaders<br><small>Source: ControlHippo (2025) · <a href="https://lighthousedata.io/data/cx-leaders-ai-amplify-human-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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