B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
65%
65% -- ai adoption rate for CX leaders (2024)
According to the Zendesk Customer Experience Trends Report 2024, 65% of CX leaders/bigwigs have adopted AI, viewing it as a must-have tool.
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Lighthouse Research Team
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Evidence graded
Value
65%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier B
https://matterway.io/blogsai/thriving-in-efficiency-my-call-center-operations-transformation ↗
Source Article
Thriving in Efficiency: My Call Center Operations Transformation
Table of contents:
This is some text inside of a div block.
Soeren Munke
March 8, 2024
As I worked on tweaking my call center for top-notch efficiency, I stumbled upon a not-so-secret formula: streamline calls while keeping the crew happy. Pull up a chair and let me spill the beans on why these thin…
Original Research
Zendesk
· Original study ↗
Methodology
Cited from Zendesk Customer Experience Trends Report 2024
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 (current) | 65% | |
| 2026 | 47% | -27.7% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX leaders: 65% ai adoption rate. Source: Zendesk (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-leaders-ai-adoption-2024
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<blockquote cite="https://lighthousedata.io/data/cx-leaders-ai-adoption-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65%</strong> -- ai adoption rate for CX leaders<br><small>Source: Zendesk (2024) · <a href="https://lighthousedata.io/data/cx-leaders-ai-adoption-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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