B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
33%
33% -- profit increase for law firms investing in Client Experience Excellence (2015)
A focus on improvement in Client Experience Excellence delivers a 33% increase in profits for law firms.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
33%
Unit
Percentage
Data Vintage
2015
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CXINLAW
Primary
Tier B
https://www.filepro.com.au/mystery-shopping-first-impressions-5-common-weaknesses/ ↗
Source Article
Mystery shopping first impressions – 5 common weaknesses
To acquire new clients in a cluttered marketplace you need to invest in both online and traditional marketing – you already know this.
Yet, what happens when a prospect contacts your firm? Are your firm’s first impressions letting you down?
In a study of Australian and New Zealand law firms, Client …
Original Research
CXINLAW
· Original study ↗
Methodology
Based on CXINLAW's 15 years of mystery shopping client results
Methodology documented
Segmentation
Industrymarketing
Cite this stat
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law firms investing in Client Experience Excellence: 33% profit increase. Source: CXINLAW (2015). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-improvement-profits-33
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<blockquote cite="https://lighthousedata.io/data/cx-improvement-profits-33" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- profit increase for law firms investing in Client Experience Excellence<br><small>Source: CXINLAW (2015) · <a href="https://lighthousedata.io/data/cx-improvement-profits-33" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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